Multiple Comments getting updated from ServiceNow to JIRA Bidirectional Integration

[Koyel Guha]

Hi , 

I am facing issue while updating the Comments from ServiceNow to JIRA. When I am updating a comment, it is adding duplicate comments continuously in JIRA and ServiceNow. It is going on a loop. I have used look up latest comment update and followed KB1775583 . It is still not working.

Could you please me to get this fixed so that only the recent and unique comment gets updated in JIRA and ServiceNow both.

Thanks

[Ankur Bawiskar]

@Koyel Guha 

how and from where the API trigger is getting called?

are you using some BR to consume the REST Message

share the screenshots for the steps

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Bhuvan]

@Koyel Guha 

You already know the cause, you need to troubleshoot if the fix is correctly applied on both JIRA and ServiceNow end.

Take recent flow executions for the JIRA integration and check for cyclic updates to understand whether still work notes loop exist and if yes, troubleshoot which side is responsible for it and most likely some of the steps from the workaround might be missed or mis-configured. Check for flow variable value is populated as configured and if loop is working as expected.

Steps provided in the Knowledge Article is only guidance and not complete steps. Check flow execution logs and if you are not able to find the cause, share the flow and recent executions to help you with troubleshooting.

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Koyel Guha]

hello, 

Please find the Screenshots : 

Webhook Subflow : 

Thanks