Duplicate Emails goes out on sla Breach notification.

[dmahendran]

Hey Folks!!

Facing an issue of getting Duplicate emails on 100% SLA Breach email notification. Configured via sla definition with an custom workflow and an event mapped with an Email notification. Everything was set up for sla on a catalog task, can't able to identify how 2 identical emails were getting out for a single notification.

Any help world be much appreciated!!!

Tysm.

[dmahendran]

Thanks @Uncle Rob for your suggestion. Here we go,

[Uncle Rob]

Please also include a screenshot of your SLA conditions.
Which of the two notifications in your workflow is firing twice?
Do they fire at the exact same time?

[dmahendran]

The emails were triggering at few seconds delay but both have same notification and other things were quite similar. attaching the SLA image below.

[Uncle Rob]

@dmahendran - please help us help you.
An SLA definition has 4 different condition sets.
You haven't shown your notifications firing conditions.
Do you have a workflow context we can see?
WHICH notification is failing (you have one at 50 and 100% of the SLA lifecycle)

[Dr Atul G- LNG]

Hi @dmahendran 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0864273#:~:text=assignment_gr....

Might be helpful