Duplicate RIITM

[Nawal]

Hi 

I m trying to Duplicate RITM through a botton (UI action), the user is directed to the article form with the RITM fields.

i have an issue with only a field : bli_contact which is a list Collector.

All other fileds are retrieved correctly.

Below codes: 

UI action in the RITM form :

var ItemId = current.cat_item.sys_id;
var RitmId = current.number;
var url = 'com.glideapp.servicecatalog_cat_item_view.do?sysparm_id=' + ItemId + '&sysparm_ritmId=' + RitmId ;
action.setRedirectURL(url);

Catalog Client script :

function getParmVal(name) {
var url = top.location.href;
var value = new URLSearchParams(url).get(name);
if (value)
return value;
else {
if (window !== null) {
var gUrl = new GlideURL();
gUrl.setFromCurrent();
value = gUrl.getParam(name);
return value;
}
}

return "";
}

function onLoad() {
//Type appropriate comment here, and begin script below
var parentRitm = getParmVal("sysparm_ritmId");

if (!parentRitm || parentRitm == 'undefined') {
return;
}

var ajaxcall = new GlideAjax("get_ritm_info_build");
ajaxcall.addParam('sysparm_name', 'getItem');
ajaxcall.addParam('sys_parmid', parentRitm);

ajaxcall.getXMLAnswer(ajaxResponse);

function ajaxResponse(response) {

var result = response;

//var parser = JSONParser();

result = JSON.parse(result);

g_form.setValue('BLI', result.BLI);
g_form.setValue('short_description', result.short_desc);
g_form.setValue('code_projet', result.code);
g_form.setValue('bli_contact', result.contact);
g_form.setValue('description', result.desc);

//g_form.setValue('grs_vs_content_AddCommentToRitm', parentRitm);
}
}

Script include : 

var get_ritm_info_build = Class.create();
get_ritm_info_build.prototype = Object.extendsObject(AbstractAjaxProcessor, {
ajaxFunction_getItem: function() {
var result = {};

var gr = new GlideRecord('sc_req_item');
gr.addQuery('number', this.getParameter('sys_parmid'));
gr.query();
if (gr.next()) {

result['BLI'] = gr.variables.BLI + "";
result['short_desc'] = gr.variables.short_description + "";
result['code'] = gr.variables.code_projet + "";
//result['contact'] = gr.variables.bli_contact)+ ""; => not working (bli_contact is List Collector variable)
result['desc'] = gr.variables.description + "";

}

gs.log('no : ' + JSON.stringify(result));
return JSON.stringify(result);
},
type: 'get_ritm_info_build'
});

Any idea please to retrieve the fied : bli_contact

Thank you

[Dr Atul G- LNG]

Hi @Nawal 

Not sure, why you copying the RITM. 

[Aniket Chavan]

Hello @Nawal ,

Please give a try to the modified code below and let me know how it works for you.

Client Script:

function getParmVal(name) {
    var url = top.location.href;
    var value = new URLSearchParams(url).get(name);
    if (value) {
        return value;
    } else {
        if (window !== null) {
            var gUrl = new GlideURL();
            gUrl.setFromCurrent();
            value = gUrl.getParam(name);
            return value;
        }
    }
    return "";
}

function onLoad() {
    var parentRitm = getParmVal("sysparm_ritmId");

    if (!parentRitm || parentRitm == 'undefined') {
        return;
    }

    var ajaxcall = new GlideAjax("get_ritm_info_build");
    ajaxcall.addParam('sysparm_name', 'getItem');
    ajaxcall.addParam('sys_parmid', parentRitm);

    ajaxcall.getXMLAnswer(ajaxResponse);

    function ajaxResponse(response) {
        var result = JSON.parse(response);

        g_form.setValue('BLI', result.BLI);
        g_form.setValue('short_description', result.short_desc);
        g_form.setValue('code_projet', result.code);
        
        // Handle List Collector field bli_contact
        var bliContactField = g_form.getGlideUIElement('bli_contact');
        var bliContact = bliContactField.getRefRecord();
        
        if (bliContact.isValidRecord()) {
            g_form.setValue('bli_contact', bliContact.getValue('display_value'));
        }

        g_form.setValue('description', result.desc);
    }
}

Let me know your views on this and Mark ✅Correct if this solves your query and also mark 👍Helpful if you find my response worthy based on the impact.

Thanks,

Aniket

[Nawal]

Hi, 

i added the code with this in the script include :

result['BLI'] = gr.variables.BLI + "";
result['short_desc'] = gr.variables.short_description + "";
result['code'] = gr.variables.code_projet + "";
result['bliContact'] = gr.variables.bli_contact;
result['desc'] = gr.variables.description + "";

but still not working 😞

[Ankur Bawiskar]

@Nawal 

Can you explain your business requirement to duplicate the RITM?