Unique GuidID for the CartJS API var cart = new sn_sc.CartJS(gs.generateGUID()); is not working.

[Girisha]

ServiceNow suggested using a Unique GuidID for the CartJS API "

var cart = new sn_sc.CartJS(gs.generateGUID());" to address a duplicate RITM issue. However, after implementing this solution, only the Request is being created, and the RITM is not generating. Any assistance on this matter would be greatly appreciated. Thank you!

        var cartid = "cart_" + gs.generateGUID();

        var cart = new sn_sc.CartJS(cartid);

        var request = {

            'sysparm_id': 'e8747cf17c23150049d0205f9e6396fb',

            'sysparm_quantity': '1',

            'variables': {

                'email': email.body_html,

                'offBoardingComments': 'received from: ' + email.origemail,

                'name': usersysID,

                'manager': manager,

                'last_day': email.body.end_date,

                'end_date': email.body.end_date,

                'req_via_email': true

            }

        };

        cart.setRequestedFor(usersysID);

        var cartDetails = cart.orderNow(request);

[Shruti]

Hi

Try to Replace the last line var cartDetails = cart.orderNow(request); with 

var cartVals = cart.addToCart(request);

var checkoutVals = cart.checkoutCart();

[Brad Bowman]

Does this exact script work, albeit with a duplicate RITM issue, as-is with the exception of the first line, and with the second being:

var cart = new sn_sc.CartJS();

Do the system logs at the time of running this code indicate anything useful?  As shown, usersysID and manager are undefined...

[Ankur Bawiskar]

@Girisha 

I don't think duplicate RITM issue is because of your script.

Since ServiceNow suggested this change didn't they test it out?

what debugging did you do from your side?

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