Duplicate RIITM

[Nawal]

Hi 

I m trying to Duplicate RITM through a botton (UI action), the user is directed to the article form with the RITM fields.

i have an issue with only a field : bli_contact which is a list Collector.

All other fileds are retrieved correctly.

Below codes: 

UI action in the RITM form :

var ItemId = current.cat_item.sys_id;
var RitmId = current.number;
var url = 'com.glideapp.servicecatalog_cat_item_view.do?sysparm_id=' + ItemId + '&sysparm_ritmId=' + RitmId ;
action.setRedirectURL(url);

Catalog Client script :

function getParmVal(name) {
var url = top.location.href;
var value = new URLSearchParams(url).get(name);
if (value)
return value;
else {
if (window !== null) {
var gUrl = new GlideURL();
gUrl.setFromCurrent();
value = gUrl.getParam(name);
return value;
}
}

return "";
}

function onLoad() {
//Type appropriate comment here, and begin script below
var parentRitm = getParmVal("sysparm_ritmId");

if (!parentRitm || parentRitm == 'undefined') {
return;
}

var ajaxcall = new GlideAjax("get_ritm_info_build");
ajaxcall.addParam('sysparm_name', 'getItem');
ajaxcall.addParam('sys_parmid', parentRitm);

ajaxcall.getXMLAnswer(ajaxResponse);

function ajaxResponse(response) {

var result = response;

//var parser = JSONParser();

result = JSON.parse(result);

g_form.setValue('BLI', result.BLI);
g_form.setValue('short_description', result.short_desc);
g_form.setValue('code_projet', result.code);
g_form.setValue('bli_contact', result.contact);
g_form.setValue('description', result.desc);

//g_form.setValue('grs_vs_content_AddCommentToRitm', parentRitm);
}
}

Script include : 

var get_ritm_info_build = Class.create();
get_ritm_info_build.prototype = Object.extendsObject(AbstractAjaxProcessor, {
ajaxFunction_getItem: function() {
var result = {};

var gr = new GlideRecord('sc_req_item');
gr.addQuery('number', this.getParameter('sys_parmid'));
gr.query();
if (gr.next()) {

result['BLI'] = gr.variables.BLI + "";
result['short_desc'] = gr.variables.short_description + "";
result['code'] = gr.variables.code_projet + "";
//result['contact'] = gr.variables.bli_contact)+ ""; => not working (bli_contact is List Collector variable)
result['desc'] = gr.variables.description + "";

}

gs.log('no : ' + JSON.stringify(result));
return JSON.stringify(result);
},
type: 'get_ritm_info_build'
});

Any idea please to retrieve the fied : bli_contact

Thank you

[Nawal]

Hi Ankur, 

it's a requirement requested by the customer, a user is sometimes led to make the request twice.

[Dr Atul G- LNG]

Hi @Nawal 

This is not the right process. The best way to ask user to create a new request.

[Dr Atul G- LNG]

Hi @Nawal 

You may not be agree with me, but we are right person who can guide customer what is good and what is bad. I can understand it is customer requirement , but you need to do analysis why it is not a good practice and share the impact analysis with stakeholder. 

[Nawal]

Hi Ankur, 

it's a requirement requested by the customer, a user is sometimes led to make the request twice.