Duplicate RITM created in Service Catalog
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04-17-2017 11:00 AM
We have about 70 items in our Service Catalog. We have one item which is creating two items in the shopping cart every time it's checked out. This, in-turn generates 2 approvals and two RITMs.
One of them has all the information that was submitted, the second is missing variables on the RITM form. This happens on every submission of this one item, but nowhere else. For the life of me I cannot find what the issue may be.
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04-17-2017 11:25 AM
Please check if you have current.update written in business rule or workflow of this catalog item
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04-17-2017 11:29 AM
Hi, thanks for responding. There are no business rules on this item specifically that are not on other items. There is no current.update in the workflow either. I've also tried copying the item it's self and submitting a test. This still results in two items in my shopping cart.
Note: I've detached the workflow from the item, and I still get two items in the shopping cart...
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04-17-2017 11:34 AM
Hi, check your business rule for any insert query linked with this item
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04-17-2017 11:59 AM
There are no business rules running explicitly on this catalog item. While there are rules, they are applied to all service catalog items. No other items are doing this.
