Duplicate RITM created in Service Catalog

[dbatch01]

We have about 70 items in our Service Catalog.   We have one item which is creating two items in the shopping cart every time it's checked out.   This, in-turn generates 2 approvals and two RITMs.  

One of them has all the information that was submitted, the second is missing variables on the RITM form.   This happens on every submission of this one item, but nowhere else.   For the life of me I cannot find what the issue may be.

[oharel]

Can you find anything related to the items or the cart in the logs?

By the way - is this an order guide?

harel

[dbatch01]

I couldn't find anything in the logs and no, this is not an order guide.

[dvp]

Try export XML the item that is having an issue and the one working fine and do side by side comparisons. See if you can find any difference between wo from configuration side.

[oharel]

How are you creating the item? What are your variables there? can you post a screenshot?

If you create another item with different variables, I guess this does not happen?

[Deepak Ingale1]

I would also enable debug business rules and debug logs to check if any BR is getting fired twice.