Duplicate Surveys

[seanbracebridge]

Hi All,

I'm currently unable to find out why some of the Request surveys that we created are getting duplicated. Lets say for REQxxxxx it has like 4-5 surveys for a single person. It does not happen on all Requests and I am unable to find anything in common from all REQ tickets that were submitted. The triggers seems to be fine.

Any hints of what may cause the issue

[lorisd_avanzo]

Hi Sean,

I would suggest you to check the Trigger Conditions for that survey, then have a look at the history of the fields which are involved in the Trigger Conditions themselves.

You can also attach some more screenshots in this post and then we can have a look. In case, please let us know also if you are using the Legacy Survey or the latest one (and which instance version you are in).

Regards,

Loris

[seanbracebridge]

Hi,

Please see the screenshot of the trigger for Requests. Upon checking the history of the ticket the state only moved from open to closed completed and never changed.

We are in Geneva.

[lorisd_avanzo]

The Repeat Interval value set to 1 second may be the root cause.

In fact it might be the reason that causes the trigger condition to be incorrectly evaluated more than once.

Try changing it to e.g. 30 seconds/1 minute   just to see if after some tests the issue is not reproducible.

Regards,

Loris

[Sumanta Sathua]

Please add the column "Trigger ID" to your list . So trigger id will be generate for each survey instance. By   opening the form under   "trigger Id" you can easily identify the update that triggering the survey instances .