Duration Variable Catalog

[Kalaiarasan Pus]

Is there any alternative for using the duration field on catalog as it is not available out of the box? Anything that is already created by someone?

[khabibulan72]

Hi Kalai - can you please give more details? It would be helpful to know what you're trying to do and how it is that you require and out-of-the-box solution.

[Kalaiarasan Pus]

Duration type field is present at the table level but there is no equivalent type of variable that can be used on the record producer/catalog. So was thinking if somebody had the same requirement and what approach they adopted to overcome this.

[khabibulan72]

OK that helps to better understand what you're looking for. I'm wondering if the duration is something you are even able to capture at the variable state. What I mean is that if you're collecting information in a record producer you're not really yet dealing with a meaurement of time that can be represented as a duration. Sounds like you're trying to estimate rather than evaluate. Maybe if you use a start time variable and an estimated end time variable you can then push those out to fields in your target table. There's a wiki article about how a date time field on a table can be modified to display as a duration. I don't want to give you bad advice but it seems to me like it's not a duration until some work has been done on it at the table level.

http://wiki.servicenow.com/index.php?title=Using_Date_and_Time_Fields#Displaying_Resolve_Time_as_a_D...

[Kalaiarasan Pus]

Preciously what I told the customer before posting this. But they have a field on the change table which needs to be entered at the record producer rather than calculating using GlideDateTime method .. It is used to specify the fallback time of a change request..