Dynamically set user time zone

Justin Lucas
Kilo Sage

‎05-18-2023 02:47 PM

Hi all,

 

We are trying to automatically set time zones for users based on where they logged in from. For example, the system default is America/Los_Angeles but if the user logged in from New York, we would want the time zone to automatically change to US/Eastern without requiring the user to manually set this preference.

 

Looking at User Experience Analytics > Dashboard, it appears to track the "Last Location" of a user, so I'm hoping we can leverage this or something similar to set which time zone the user is in.

 

Any idea on how we can target the location a user logged in from (similar to User Experience Analytics) and use that to determine which time zone they are currently in?

 

Thanks,

 

Justin

Preview file
116 KB
  • 1,181 Views
1 REPLY 1

sourav1999
Mega Guru

‎05-19-2023 02:27 AM

-User time zone can be set dynamically in ServiceNow by using the getClientData() method

-The getClientData() method returns the user's time zone as a string

-The setTimeZone() method can be used to set the user's time zone in ServiceNow

-The setTimeZone() method takes the user's time zone string as an argument

-The setTimeZone() method should be used in an onLoad client script to ensure the user's time zone is set correctly

 

For asking ServiceNow-related questions try this :

For a better and more optimistic result, please visit this website. It uses a Chat Generative Pre-Trained Transformer ( GPT ) technology for solving ServiceNow-related issues.

Link - https://nowgpt.ai/

 

For the ServiceNow Certified System Administrator exams try this :

https://www.udemy.com/course/servicenow-csa-admin-certification-exam-2023/?couponCode=NOW-DEVELOPER

0 Helpfuls