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Task sla Business elapsed time' is greater than 'Actual elapsed time

NiranjanP
Tera Contributor

Hi all,
I'm seeing a weird issue for few Sla's, where  'Business elapsed time' is greater than 'Actual elapsed time'.
Did anyone notice this kind of behavior? how this could happen?
This sla has a 24*7 schedule with the caller's time zone. 

Thanks

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