E-mail Notification link to Incident

[ljschwaberow]

I am creating a notification within a SLA workflow to notify the assignee and assignee's manager when the SLA reaches a certain percentage. I want to include a link to the incident that is being referenced in the e-mail but the way I usually include a link, ${URL}, seems to be referencing the SLA Task for that priority instead of the incident. I am not familiar with scripting, so does someone have a way to include a link to the incident in an e-mail notification that is referencing the Task and SLA variables?

[eican · Accepted solution]

It is as simple as dot-walking: ${task.URL} or ${task.URI_REF} (then it will not say "LINK" but the ticket number)

[ljschwaberow]

That worked perfectly! I think I had a version of that previously but not exactly right. Thank you!

[ehthisham]

Hi There,

I tried both ${task.URL} or ${task.URI_REF} but it did not work. it is showing url instead of hyperlink. Can you please help.

[ljschwaberow]

Hello,

I am not sure how you have yours set up but here is the image of my workflow notification activity with the ${task.URI_REF}

It then produces the following SLA breached email