Notification trigger twice for incident survey

[tilekarnilesh]

Survey Trigger condition - 


notification condition and who will received-


sysevent trigger twice for same id - 




notification - 
 


Can anyone help with this issue? Some users are submitting the survey twice, which is causing confusion in the reports.

Thanks in advanced..

[Dr Atul G- LNG]

https://www.servicenow.com/community/servicenow-ai-platform-forum/survey-is-triggered-multiple-times...

[Ankur Bawiskar]

@tilekarnilesh 

the timestamp is same for the survey creation, so it means some business rule has current.update() causing the record to be updated 2 times and hence survey trigger condition matched

Did you check that INC got updated 2 times in History calendar?

Right Click on Form Header -> Configure History -> Calendar

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[tilekarnilesh]

Hello @Ankur Bawiskar ,

Yes, it is updating twice. How can I find which Business Rule is causing this? Do I need to check all Incident Business Rules?

[Ankur Bawiskar]

@tilekarnilesh 

so that's the issue as I rightly pointed out

how are you testing the INC?

You can try to close manually the state and debug the business rules

Debugging business rules 

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