E-mail Notification link to Incident

[ljschwaberow]

I am creating a notification within a SLA workflow to notify the assignee and assignee's manager when the SLA reaches a certain percentage. I want to include a link to the incident that is being referenced in the e-mail but the way I usually include a link, ${URL}, seems to be referencing the SLA Task for that priority instead of the incident. I am not familiar with scripting, so does someone have a way to include a link to the incident in an e-mail notification that is referencing the Task and SLA variables?

[Sreedhar M]

thanks a lot...., it helped me to create a link to case incident from our one of the child table notification.

[eican]

Are you creating a notification based on the SLA table or a different one?

The ".URI" or ".URL_REF" only works for a reference field on the table you are creating the notification for. Make sure that the part before ".URI" or ".URL_REF" is matching the reference field name.

[ehthisham]

Hi There,

PFA Screenshot for more details.

[eican]

In the screenshot it looks like you have a typo:

Instead of "${task.URI_REF}" it looks like "$task.URI.REF}" (between "URI" and "REF" is supposed to be an "_" not a ".")

See also:

http://wiki.servicenow.com/index.php?title=Embedded:Specifying_a_URI_Field#Linking_to_Related_Records

http://www.servicenowguru.com/system-definition/email-notifications-system-definition/email-links-uri-uriref/

[salu]

Hello,

I have the similar issue as I want the change request number as link.I have tried the ${task.URL} or ${task.URI_REF} both of it but its not working .

I want the assign to first name also.It also not populating.I am getting the output as below.

Only change number is coming correctly.can some one help me in this?