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‎02-27-2014 11:27 AM
I am creating a notification within a SLA workflow to notify the assignee and assignee's manager when the SLA reaches a certain percentage. I want to include a link to the incident that is being referenced in the e-mail but the way I usually include a link, ${URL}, seems to be referencing the SLA Task for that priority instead of the incident. I am not familiar with scripting, so does someone have a way to include a link to the incident in an e-mail notification that is referencing the Task and SLA variables?
Solved! Go to Solution.
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‎02-27-2014 11:40 AM
It is as simple as dot-walking: ${task.URL} or ${task.URI_REF} (then it will not say "LINK" but the ticket number)

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‎08-16-2016 09:17 AM