e-signature capability for case management

[ReenaKumari]

Hi Community,

I have one requirement , there is a custom field on case form "required approval" with two choices "Approve" and "Reject". When assignment group changes and "Approve " gets selected the saml2 authentication page should appear , even after that user is logged in. I tried using OOB E-sign capability , but it didn't work.

Any help will be appreciated.

Thanks,

Reena

[Ankur Bawiskar]

@ReenaKumari 

if user is already logged in the instance then why to open SAML page?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[ReenaKumari]

Hi Ankur,

The way we have the authentication for sysapproval_approver as OOB solution with E-signature capability . The same way the client wants it, only we don't have involvement of approval table.

[Ankur Bawiskar]

@ReenaKumari 

what's this solution? is that an OOTB one? can you share docs for this?

[ReenaKumari]

Hi Ankur,

Please find the doc link below:-

https://www.servicenow.com/docs/bundle/yokohama-servicenow-platform/page/administer/service-administ...