PDI Instance will not wake up

Amy Cornelison · ‎04-11-2025

I have tried to sign on to my PDI and it continues to spin and will not wake up.

Dr Atul G- LNG · ‎04-11-2025

I've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

There is no support available for PDI.
If you can wait, let's wait a bit longer.
You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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View solution in original post

Sandeep Rajput · ‎04-11-2025

@Amy Cornelison If you have already been waiting for quite some time then I suggest you to release the existing PDI instance and request for a fresh one. Unfortunately, there is no official support available for the Personal Development Instances and requesting a new instance is only solution available to resolve it.

View solution in original post

Dr Atul G- LNG · ‎04-11-2025

Hi @Amy Cornelison

I've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

There is no support available for PDI.
If you can wait, let's wait a bit longer.
You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Sandeep Rajput · ‎04-11-2025

@Amy Cornelison If you have already been waiting for quite some time then I suggest you to release the existing PDI instance and request for a fresh one. Unfortunately, there is no official support available for the Personal Development Instances and requesting a new instance is only solution available to resolve it.

Gaurav Garg1 · ‎04-11-2025

Hello @Amy Cornelison,
I have also started to face issues with PDI these days and generally I prefer to create update sets every evening, if required. Please release the problematic instance and acquire a new one.

Thanks,

Gaurav Garg

vjain30 · ‎04-13-2025

I am having same issue since Saturday, but I have not taken backup , anyway I can request/create backup now before I release it?