E-Signature for specific Catalog item?

[conanlloyd]

Greetings all~

I have a requirement to get 2-factor authentification for a specific catalog item.  The E-Signature plugin requires it for an entire table at a time.  Has anyone set up something like this for a specific catalog item?

[Jim Coyne]

We should always be learning 🙂

Thanks for the update.  I actually just got it working with Azure AD about 30 minutes ago.

[conanlloyd]

I agree on the always learning thing.  In fact, you should have expected this question...

How'd you do it?  I ask because my new place used Azure and it may come up 🙂

[Jim Coyne]

It was pretty straight forward actually, just installed the plugin and followed this article:

https://docs.servicenow.com/bundle/paris-servicenow-platform/page/integrate/single-sign-on/task/sso-...

BUT you need to make sure your users have the "approver_user" Role, which has licensing implications.  Otherwise you'll get the authentication window trying to open up in a GlideWindow instead of a separate window.  This is what you get WITHOUT the "approver_user" Role (or a blank window, depends on the browser I believe):

And WITH it:

EXTREMELY misleading.

[Christian Prob2]

Hi @conanlloyd - did you get this working on a case by case, or item 'type' by item 'type' basis?

And if so would you mind sharing the approach?

Thanks, Christian

[conanlloyd]

Hey Christian, sorry for not replying sooner.

Our final solution was to put a checkbox on the Catalog Item table called E-Signature required.

I then updated both Approve UI actions with conditions that looked for that checkbox.  If true, then the Approval UI Action with E-Sig code shows up.  If false then the normal Approval UI Action shows up