EC Portal - REQ details

[Nikita50]

Hi All,

EC portal end user view

As this request is pending for approval can we show list of approvals to end user. On requested item table, there is a column named "Pending Approval From" which has these details.

If request is approved, can we show end users details regarding the task generated against his request like task number, assignment group and assigned to.

[Ankur Bawiskar]

@Nikita50 

I couldn't find that column. Is that a custom field on RITM table?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Dr Atul G- LNG]

Hi @Nikita50 

Logically, NO.

1, The reason is that a group may have multiple users who can approve the request. Displaying the approver's name to the end user can create confusion about who actually approved it. It also exposes backend team details to the end user, which is not ideal. Moreover, if the end user sees the approver's name, they might start reaching out directly via MS Teams or other channels, which is not recommended.

2,As for the task, NO again. The SC Task is never meant to be shown to the end user. Displaying it would expose backend system details that the end user does not need to see.

[Nikita50]

Thank you, Atul for your suggestions.