Edge encryption enabled attribute not setting to the field

[Rakesh50]

Hi,

We have observed the 'edge_encryption_enabled' attribute is not being set properly out-of-the-box (OOB) fields on the Incident table, such as 'resolved_at,' 'close_code,' and 'subcategory,' even though the 'edge_encryption_enabled=true' value has been specified in the 'attribute' field of the 'sys_dictionary'. Please find the screenshot below for reference.

 

Thanks in advance!!

Rakesh T.

[Rakesh50]

any one?

[Shruti Khaire]

Hello @Rakesh50,

Can you confirm if you are able to preview the selected attribute in the related lists.

[Rakesh50]

@Shruti Khaire, Thanks for the response.

In preview, i'm unable to see the attribute but i can able to see the Dictionary entry and Value

[Shruti Khaire]

Hello @Rakesh50,

Can you please delete the entry which was imported from other instance and just keep the attributes field with the same value, save and then reload and try if it works.