EDIT Button is Missing on group form
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03-14-2019 08:32 AM
Hi All,
We have custom application, there are 5 groups : In group form , there is two fields with the name Manager and Backup Manager.
Issue is : we have assigned two users for both Manager and Backup Manager to the same groups and same roles but the user who is assigned to Backup Manager ( not able to see " EDIT " button when the user open group form under related list.

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03-16-2019 03:56 AM
Hi there,
If i look at the images, the fields shown appear to be read-only. Might that already be the problem? That the user does not have write access?
You could also check for the List Control on the Group Members Related List, though i suspect it has to do with the write access.
Kind regards,
Mark
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
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03-16-2019 06:13 AM
Hi there,
as Mark suggested please go through List controller and disable omit edit checkbox.
varsha
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03-16-2019 09:40 AM
Hi,
In order to show edit button on the related list go to the list control--->check off the omit edit button --->then update.
Then you will find the buttons in the related list.
Please Hit like, Helpful or Correct depending on the impact of the response if this solves your query!!
Thanks,
PKG
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03-18-2019 11:08 AM
Hi,
As per your suggestion, I have checked in List Control..I can see there is a script written like this below : only group manager or if the user has admin role can see the edit button. Due to security constraints, In our project we should not give User admin role. Now how to add Backup manager in to this script?
var answer = true; //Hide the 'Edit' button by default
if (gs.hasRole('user_admin') ||
parent.manager == gs.getUserID() || parent.u_wdpr_parent.manager.sys_id.toString() === gs.getUserID() || gs.getUser().isMemberOf(parent.u_wdpr_parent) || (parent.u_wdpr_self_managed && gs.getUser().isMemberOf(parent.name)) ) {
answer = false; //Show the 'Edit' button if user has 'user_admin' role or is group manager
}