Edit glide.ui.escape_text

[ryan86]

Hi all,

(I'm new to ServiceNow)

We have an issue around HTML, and I have been advised to change the value of "glide.ui.escape_text", from 'false' to 'true' or 'true' to 'false' - dependant upon what it is set as at present.

However, I cannot find any way to change this setting?

All help appreciated,

Thanks,

Ryan

[Subhajit1 · Accepted solution]

Hi Ryan,

Go to sys_properties.list on your App Nav. Then search for the Property by the name. If it is present, just change the value to whatever suits you. If not, add the Property.

[ryan86]

Hi Subhajit,

Thanks for your quick response. I can now see the list of fields, but "glide.ui.escape_text" is not showing in my list, which would lead me to believe that this property is not part of an issue we currently have.

The particular issue (linking to attachments in emails), was that the URL for the attachment would be missing the https://ourcompany.servicenow.com part, and would just shows as "sys_attachment.do?sys_id=38769287.....", resulting in the user not being able to view the attachment.

However, this did work previously, and has worked since, so we are trying to identify the cause of the issue... as it has reappeared again! My first thoughts were that it would be related to the parsing of HTML, but it appears not to be this.  

Thanks,

Ryan

[Subhajit1]

Try to find out if any Properties were modified around the time you started having this issue....particularly the glide.servlet.uri one.

[Henry Brown]

Hi,

This property is part of the High Secuirty Settings PlugIn. It doesn't sound like yours is active, thus you aren't seeing the property. Check out Is there any way to include a link in the help text of a variable?

It helped me out since we don't have that plugin or property but are running Eureka (where this is supposed to be resolved).

Regards, Henry