Edit Service Portal header menu items

[VJ4]

Hi guys,

I think I'm missing something blatantly obvious but I cannot find how to edit header menu items in Service Portal. For example, I would like to change the header menu item 'Knowledge' to say Knowledge base' and wondering how to do that

Thanks in advance.

[AlexW1]

Hi thanks for showing us how this is done.  Do I need to have an admin role to perform any of these steps?  I can see menu item 5 but when I click on it the Menu Item "New" is not showing All>Parent Menu=SP Header Menu section is blank. Any help is greatly appreciated.

[poojitha bn]

Hi Team,

I have a header menu item called my items under that 2 child menu items called My open items and My closed items like below:

on clicking "My items" should redirected to "itservices_my_items" Page, I tried keeping in URL and pages but not working.

My items menu is not redirecting to anywhere as of now. Please help me how to configure for redirecting to itservices_my_items page on clicking menu item.

FYI : My Open items and My closed items and working as expected and redirecting to proper URL.

Thanks,

Poojitha B Nagaraj