Edit the case details from ticket tab configuration

Ritik Anand
Tera Contributor

Hi, 
I want to show one on_behalf_on field which will be conditional.
Suppose if the caller has "A" role then show first "On behalf of" field only and hide the second "On behalf of" field and if caller has "B" role then show second "On behalf of" field and hide the first "On behalf of" field under case details.
This case details is a tab under (reference- below screenshots):

RitikAnand_3-1740572094702.png

 



RitikAnand_1-1740571883916.png

RitikAnand_2-1740571973472.png
This is what is being displayed under Case details tab:

RitikAnand_4-1740572189865.png

How can this be achieved?

Thanks in advance.

 

 

 

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