Edit the case details from ticket tab configuration
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02-26-2025 04:21 AM
Hi,
I want to show one on_behalf_on field which will be conditional.
Suppose if the caller has "A" role then show first "On behalf of" field only and hide the second "On behalf of" field and if caller has "B" role then show second "On behalf of" field and hide the first "On behalf of" field under case details.
This case details is a tab under (reference- below screenshots):
This is what is being displayed under Case details tab:
How can this be achieved?
Thanks in advance.
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