Efficient Widget Creation Methods in ServiceNow Service Portal

[Prashant Chipad]

Hello, audience! Today, I'd like to give some tips for efficiently creating widgets in ServiceNow Service Portal.

Widgets play an important role in improving the user experience and the general operation of the portal.
With that in mind, let's have a look at some best practices for widget building.

1. Define and Plan Requirements:
Gather requirements and specify desired functionality before beginning to design a widget. Understand the widget's purpose and target audience.
This will assist you in developing a clear approach and ensuring that your widget corresponds with the Service Portal's objectives.

2. Make Use of Off-the-Shelf Widgets:
ServiceNow offers a variety of out-of-the-box widgets that you may use in your interface. These ready-made widgets provide typical functionality
and can save you time and effort. Use these widgets wherever feasible because they are designed to function in tandem with the platform.

3. Personalise and Extend Widgets:
While out-of-the-box widgets are useful, there may be times when you need to customize them to fit unique needs.
You may customize and expand widgets in ServiceNow by utilizing client scripts, server scripts, and CSS.
Consider the changes you need to make and make sure they are in line with ServiceNow's best practices.

4. Make use of the Widget Editor:
ServiceNow's Widget Editor is a sophisticated tool that allows you to easily design, modify, and test widgets.
It has a visual interface for developing widgets, which makes it easier for developers and non-technical users to cooperate on widget creation.
Use the Widget Editor to boost productivity and simplify the development process.

5. Use Responsive Design:
With the increasing usage of mobile devices, it is critical to design adaptable widgets that adjust to multiple screen sizes. The Service Portal in ServiceNow supports responsive design, which allows you to create widgets that give a consistent and user-friendly experience across several devices. Use CSS media queries to ensure your widgets are responsive, and test them on various devices.

6. Validation and testing:
Test your widgets thoroughly before deploying them to the live environment.
Within the Widget Editor, ServiceNow includes testing options, allowing you to see how your widgets will appear and work in the portal. Check that all capabilities operate as expected and that the widget interfaces well with other components.

7. Document and distribute:
Once you've constructed a widget, don't forget to document it.
detailed documentation outlining the widget's purpose, configurable options, and any dependencies.
This documentation will be important for future organization maintenance, upgrades, and information exchange.

To summarise, developing effective widgets in ServiceNow Service Portal takes careful planning, customization, and testing.
You may improve the functionality and user experience of your portal while also boosting collaboration and efficiency inside your organization by adopting these best practices. I hope you find these thoughts useful as you embark on your widget-creation quest. Please share your ideas or experiences in the comments section below.

Happy widget-making!

Please mark it helpful if you find it interesting 🙂

#servicenow #servicenowcommunity #servicenowdeveloper

[sourav1999]

• Utilize the ServiceNow Service Portal Widgets to create custom widgets.

• Utilize the ServiceNow Service Portal Designer to create custom widgets.

• Utilize the ServiceNow Service Portal APIs to create custom widgets.

• Utilize the ServiceNow Service Portal Client Scripts to create custom widgets.

• Utilize the ServiceNow Service Portal CSS and HTML to create custom widgets.

• Utilize the ServiceNow Service Portal JavaScript to create custom widgets.

• Utilize the ServiceNow Service Portal Widget Instance to create custom widgets.

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