elapsed percentage ranges

[brian159j]

Hi Team,

I’m looking to create a report from the View/Run Module that displays active HR cases grouped by the person they’re assigned to, and categorized by business elapsed percentage ranges.

Specifically, the report should show:

How many active HR cases are assigned to each person (e.g., ‘X’)

For each person, cases grouped by business elapsed percentage ranges such as:

0–19%

20–39%

40–59%

60–79%

80–100%

Could someone please help me with the best way to achieve this? Ideally, I want to be able to filter and visualize the data grouped in these buckets.

Thanks in advance!

Best Regard,

Brian

[AndersBGS]

Hi @brian159j ,

Report based on the task_sla and group utilizing the report ranges feature. This should do the trick.