Portal page link shows id=ticket but page is actually showing standard ticket. If I have to configure anything then which page widgets should I edit id=standard ticket or id=ticket.
What do you want to edit in this widget?
This widget has configured from the "ticket_configuration" table , PFA screenshot, you can change the configurations there and it will reflect in the widget!
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Hello @Kapil_Gera ,
OOTB ticket view is standard_ticket on SP as per Page Route Map it redirects to standard_ticket from ticket:
If u want "standard_ticket" view to show case to your end user then it is ok, or else u need to change it in page route map.
For standard_ticket view on the portal, u need to clone the "std_ticket_conversations" widget and do ur customization as per the requirement:
For "ticket" view, u need to do customization in "widget-ticket-conversation".
Pls Refer this:
@Kapil_Gera , Please mark my answer as "Accept as Solution" and "Helpful." If it works for you.
Thank you.
