Email Action

[nameisnani]

Hi Team , 

I have a requirment on 'Problem' table . 

In the notification we need to add two buttons ' Approve ' and ' Reject ' . 

If we clicks On approve button , in the problem record worknotes should updated with ' approved ' . Same as if we clicks on reject  in the problem record worknotes should updated with ' rejected ' .

can anyone please help me on this request with steps , if possible please provide screenshots for better understanding .

@Ankur Bawiskar  Could you please help me here 

[Ankur Bawiskar]

@nameisnani 

you can refer the OOTB approval email and include links

To add buttons check this link about customization

Approve/Reject button in Approval notification 

Remember you will require inbound email action on problem table of type reply so that it updates the work notes with the value based on reply email

If my response helped please mark it correct and close the thread so that it benefits future readers.

[nameisnani]

@Ankur Bawiskar  could you please proivide me the steps please

[Ankur Bawiskar]

@nameisnani 

I already informed above.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@nameisnani 

Hope you are doing good.

Did my reply answer your question?

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