problem record URI

nameisnani
Mega Sage

Hi Team ,

 

I have created a notification on problem - record .

 

If i click on problem number , it should redirect to problem record .

 

How to do that - 

nameisnani_1-1747975960724.png

 

 

nameisnani_0-1747975844844.png

 

Please provide configuration steps . 

 

Thanks,

 

7 REPLIES 7

OlaN
Giga Sage
Giga Sage

Hi,

Try to change your problem number text into this -->  ${URI_REF}

Chaitanya ILCR
Kilo Patron

Hi @nameisnani ,

use

${URI_REF} instead of ${number} in the notification message

 

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

Shree_G
Kilo Sage

Hello @nameisnani ,

 

Replace the $(number) in the notification script with the $(URI_REF).

$(URI_REF) takes the display value for the linked record and uses that for the link text.

 

 

Shree_G_1-1747977787622.png

 

Example:

Shree_G_2-1747977853758.png

 


If this solution helped resolve your issue, please consider marking it as helpful or correct.
This will assist others in finding the solution faster and close the thread.

Ankur Bawiskar
Tera Patron
Tera Patron

@nameisnani 

use this and add it will show link

AnkurBawiskar_1-1747978946424.png

 

AnkurBawiskar_2-1747978959298.png

 

Output:

 

AnkurBawiskar_0-1747978926444.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

 

Regards,
Ankur
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