problem record URI
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05-22-2025 09:56 PM
Hi Team ,
I have created a notification on problem - record .
If i click on problem number , it should redirect to problem record .
How to do that -
Please provide configuration steps .
Thanks,

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05-22-2025 10:21 PM
Hi,
Try to change your problem number text into this --> ${URI_REF}
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05-22-2025 10:21 PM
Hi @nameisnani ,
use
${URI_REF} instead of ${number} in the notification message
Please mark my answer as helpful/correct if it resolves your query.
Regards,
Chaitanya
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05-22-2025 10:23 PM
Hello @nameisnani ,
Replace the $(number) in the notification script with the $(URI_REF).
$(URI_REF) takes the display value for the linked record and uses that for the link text.
Example:
If this solution helped resolve your issue, please consider marking it as helpful or correct.
This will assist others in finding the solution faster and close the thread.
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05-22-2025 10:42 PM
use this and add it will show link
Output:
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader