Email Body text not attaching to work note

Apaul
Tera Contributor

‎07-25-2025 08:21 AM - edited ‎07-25-2025 08:35 AM

I am creating a flow where through email an HR case be created. Although case getting created, subject and other mappings are working fine except email body. Tried to map email body with work notes or description but nothing is coming there, its blank. Here is the logic. What to do?

 

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Apaul

‎07-25-2025 08:35 AM

Good luck mate.

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Dr. Atul G. - Learn N Grow Together
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Apaul
Tera Contributor
In response to Dr Atul G- LNG

‎07-25-2025 08:37 AM

Can you please tell me why the body text is not even coming to worknote?

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Apaul

‎07-25-2025 08:39 AM

I wish.. I am not developer mate 😞 so tough to see what wrong in flow.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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