Email Client from UI Action

madanm7786 · ‎06-05-2018

Hi All,

I have a requirment to have email client feature from UI Action button.

I need to have a ui button. When i click on the button, email client should open, with pre defined template in body and To should be auto filled with caller.

How can i acheive this ?

Thanks,

Maddy

Ankur Bawiskar · ‎06-05-2018

Hi Madan,

Following links should be helpful

https://community.servicenow.com/community?id=community_question&sys_id=6c17cbe5db1cdbc01dcaf3231f961984

https://community.servicenow.com/community?id=community_question&sys_id=36d6cba5db1cdbc01dcaf3231f961931

https://community.servicenow.com/community?id=community_question&sys_id=af9fcf25dbdcdbc01dcaf3231f9619b8

https://community.servicenow.com/community?id=community_question&sys_id=9af2c7a1dbd8dbc01dcaf3231f961960

Mark Correct if this solves your issue and also hit Like and Helpful if you find my response worthy based on the impact.
Thanks
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Kalaiarasan Pus · ‎06-05-2018

Why not just enable the email icon for the table if it is missing and use it?

madanm7786 · ‎06-05-2018

I already suggested this. But they do not agreed for this and instead they need a button.

Monika2 · ‎06-05-2018

Hello Madan,

1) Create a UI Action as below:

Give your table name in highlighted field.

You just need to add below function in UI Action onclick field:

emailClientOpenpop('your_table_name')

2) Create a client template through System Policy-> Client template

Hope this helps.

Warm Regards,

Monika Ashtewar

www.dxsherpa.com

Sam179 · ‎10-02-2018

Can you please take a look at my question about multiple email clients using UI actions?

https://community.servicenow.com/community?id=community_question&sys_id=6e30ab93dbf0ef44feb1a851ca961952

Much appreciated.