Email client template calling through UI action

[Abhi33]

HI,

I am trying to call out an email client template through Ui action button in major incident form. But there are two email client templates on that table, how to show the specific template when Ui action button is clicked.

thanks,

abhi

[Ankur Bawiskar]

I tried and it's not picking dynamically.

Strange and seems to be platform bug as both UI actions are calling separate email client template

Regards
Ankur

[Bindu D V]

Hi @Abhi33 ,

I am also facing similar problem with UI actions. I have a created a custom email client template and created a UI button to link that custom email client template. But when I click the UI button it is displaying some other email client template instead of custom one. 

Can you help me here?

I used the same script emailClientOpenPop('sn_si_incident', false, null, null, 'sysID').

Regards,

Bindu

[seirra_p]

Found answer in other thread : Need to create multiple email client templates to ... - ServiceNow Community
KBA : Email client only supports one email client template per table - Support and Troubleshooting - no can do multiple email templates on table.