Email client template not sending to Cc

[John Vo1]

Not sure if this is correct or not but I've added Recipients to the Cc and testing it out by clicking on the 3 dots and selecting email.  Check the email log and only email was sent to the To and not Cc.  Am I missing something?

[Mike Patel]

you need something like below. actual field names you want to add.

[John Vo1]

The To works when I put in anyone in the company email address.  Mike when I'm in the task and click on the 3 dots and select email this is what pops up.  Here they can type in anyone in the company email address and send it from the task.

[Priyanka Chandr]

Hi,

Please refer below link that might help you

https://developer.servicenow.com/dev.do#!/learn/learning-plans/kingston/new_to_servicenow/app_store_...

Kindly mark it correct and helpful if it solves your issue.

Thanks,

Priyanka

[Prasant Kumar 1]

Hi, Please Follow below Steps:-

Step1:- Create a Notification Email Script to Add CC .

Step2:- Add the Mail Script to the Notification

Script:- ${mail_script:AddCC}

If i was able to solve your query, please  mark my answer correct and helpful.

Thanks & Regards

Prasant kumar sahu