Email condition

Abdul · ‎04-22-2025

Hi i need to trigger an email based on this condition, is this correct?

the email is not getting triggered

Dr Atul G- LNG · ‎04-22-2025

Why are you adding a condition to the workflow? It would be better to use the item name, as that would be more effective.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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View solution in original post

Dr Atul G- LNG · ‎04-22-2025

Hi @Abdul

Why you adding the script buddy you can mention in condition with dot walk

Item is remove access

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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View solution in original post

Dr Atul G- LNG · ‎04-22-2025

Hi @Abdul

Why are you adding a condition to the workflow? It would be better to use the item name, as that would be more effective.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Abdul · ‎04-22-2025

hi okay i will change that but my main issue is , when request type is remove access this email should trigger is that code correct?

Dr Atul G- LNG · ‎04-22-2025

Hi @Abdul

Why you adding the script buddy you can mention in condition with dot walk

Item is remove access

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Abdul · ‎04-22-2025

how can i do that i cannot see my variable request_type there