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‎04-22-2025 08:37 AM
Hi i need to trigger an email based on this condition, is this correct?
the email is not getting triggered
Solved! Go to Solution.
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‎04-22-2025 08:39 AM
Hi @Abdul
Why are you adding a condition to the workflow? It would be better to use the item name, as that would be more effective.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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‎04-22-2025 08:46 AM
Hi @Abdul
Why you adding the script buddy you can mention in condition with dot walk
Item is remove access
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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‎04-22-2025 08:39 AM
Hi @Abdul
Why are you adding a condition to the workflow? It would be better to use the item name, as that would be more effective.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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‎04-22-2025 08:41 AM
hi okay i will change that but my main issue is , when request type is remove access this email should trigger is that code correct?
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‎04-22-2025 08:46 AM
Hi @Abdul
Why you adding the script buddy you can mention in condition with dot walk
Item is remove access
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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‎04-22-2025 08:49 AM
how can i do that i cannot see my variable request_type there