Using the "Word Add-in for ServiceNow", when viewing the articles imported from Word in ESC, it applies the class "word-addin-mobile":
along with the following style:
This causes several undesirable (and related) behaviors:
An article bottom horizontal scrollbar is systematically added, even when the article content fits entirely within the container.
The article text no longer adapts dynamically to the screen or window size, so users are forced to scroll horizontally to view all the content.
Has anyone with experience using this Word add-in run into the same issue?
QUESTION: How can we make the text adapt dynamically (as it does with articles created directly in ServiceNow) and have the scrollbar appear only when necessary, such as for images that don't fit within the container?
(NOTE: By "tweaking" the CSS in the "Instance Option" of the "Knowledge Article Content" widget, I’ve been able to partially resolve the issue — but never in a definitive way)
thanks in advance
