Email Digest is not rendering the header content in the Email

Bhaskar24
Tera Expert

3 weeks ago - last edited 3 weeks ago

I had created the Email Template: "IncAssignToGroupDigest1" with Message HTML as below on sysevent_email_template table.

"Incidents have been assigned to your groups, please assign the incidents to individuals.
${digest_content}"

 

Bhaskar24_0-1776059787943.png

 

I had created the Notification: "Incident assigned to group (P3-P5)" On sysevent_email_action table and called above mentioned Template in Digest Template field but the Email in sys_email table is not displaying the Header content from the first line in the Template.

 

Bhaskar24_1-1776059949451.png

 

Bhaskar24_2-1776060086765.png

 

Could you please help me what is wrong here?

Thank you in advance!

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lauri457
Tera Sage
In response to Bhaskar24

3 weeks ago - last edited 3 weeks ago

I've never heard of that. Where did you find that? 

 

I think they have the same mechanism as the normal notifications where the body defined in the notification takes precedence over the body in the template. 

 

Where you define the header and footer etc is the layout record which uses the ${notification:body} macro

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