Hi,
I have a scenario, where in I have saved a new notification contact via form which subsequently gets saved in the 'file share' table, but when i try to reuse the same file, it is taking the notification contact from the 'user' table. I will share every screenshot. Kindly help.
Here in above, I selected a particular file share and we can see that I selected "Aaliyah" as the 'New Primary Approver' and the corresponding 'New Notification Contact' I entered custom email as "a@abc.com". Once I create RITM, we have something like this.
When I go the file share table, I have something like this below for the same file share
Now we know that the new file share table has "a@abc.com" saved.
Now, I create a new record by opening the form again and selecting the same file share, as per our understanding, we should have 'New Notification Contact' as a@abc.com". But, it is showing Aliyah's user email as the 'New Notification Contact' instead of custom email "a@abc.com"
I have created the following client scripts.
GlideAjax
function onChange(control, oldValue, newValue, isLoading) {
if (isLoading || newValue == '') {
return;
}
if (newValue == "") {
g_form.setValue('current_primary_approver', "");
g_form.setValue('share_type', "");
g_form.setValue('protocol_type_new', "");
} else {
var sp = g_form.getValue('share_path');
var ga = new GlideAjax('populate_modify_network_class');
ga.addParam('sysparm_name', 'populate_modify_network_function');
ga.addParam('sysparm_share', sp);
ga.getXML(callBackFunction);
function callBackFunction(response) {
var answer = response.responseXML.documentElement.getAttribute("answer");
var op = JSON.parse(answer);
g_form.setValue('share_type', op.shareType);
g_form.setValue('protocol_type_new', op.protocol_type);
g_form.setValue('current_primary_approver', op.primary);
}
}
}
Script Include
var populate_modify_network_class = Class.create();
populate_modify_network_class.prototype = Object.extendsObject(AbstractAjaxProcessor, {
populate_modify_network_function: function() {
var obj = this.getParameter('sysparm_share');
var arrayss = {};
var grec = new GlideRecord('u_cmdb_ci_file_share');
grec.addQuery('sys_id', obj);
grec.query();
if (grec.next()) {
arrayss.primary = grec.managed_by.toString();
arrayss.shareType = grec.u_type.getDisplayValue();
//if condition for protocol
if (grec.u_protocol.toString() == 'windows_only')
arrayss.protocol_type = 'windows';
else
arrayss.protocol_type = 'multiprotocol';
}
return JSON.stringify(arrayss);
},
type: 'populate_modify_network_class'
});
GlideAjax
function onChange(control, oldValue, newValue, isLoading) {
if (isLoading || newValue == '') {
return;
}
var ga = new GlideAjax('current_Notification_Contact_Class');
ga.addParam('sysparm_name', 'current_Notification_Contact_function');
ga.addParam('sysparm_id', g_form.getValue('current_primary_approver'));
ga.getXML(callBackFunction);
function callBackFunction(response){
var answer = response.responseXML.documentElement.getAttribute('answer');
g_form.setValue('current_notification_contact', answer);
}
}
Script Include
var current_Notification_Contact_Class = Class.create();
current_Notification_Contact_Class.prototype = Object.extendsObject(AbstractAjaxProcessor, {
current_Notification_Contact_function: function(){
var email_Ans = this.getParameter('sysparm_id');
var gr = new GlideRecord('sys_user');
gr.addQuery('sys_id', email_Ans);
gr.query();
if(gr.next()){
var em = gr.getValue('email');
return em;
}
},
type: 'current_Notification_Contact_Class'
});
Regards
Suman P.
