email duplication for worknote in Inident

Malar krishnasw
Tera Contributor

‎03-03-2025 01:02 PM

In servicenow Emails regarding work notes are being duplicated when the work note is updated within a minute.why?

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4 REPLIES 4

Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-03-2025 01:06 PM

Hi @Malar krishnasw 

 

Could you please check if only one email is triggering or more than one? 

Go to Email Logs and verify. 

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Malar krishnasw
Tera Contributor
In response to Dr Atul G- LNG

‎03-03-2025 01:21 PM

2 or more for the same worknote update.

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Swapna Abburi
Mega Sage
Mega Sage

‎03-03-2025 01:11 PM

Hi @Malar krishnasw 

There could be other onBefore or onAfter business rules with current.update() method on the same table causing the duplicate updates on record.

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Malar krishnasw
Tera Contributor
In response to Swapna Abburi

‎03-03-2025 01:37 PM

You mean advanced script in Business Rule?, If Yes I checked but nothing there

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