email duplication for worknote in Inident

[Malar krishnasw]

In servicenow Emails regarding work notes are being duplicated when the work note is updated within a minute.why?

[Dr Atul G- LNG]

Hi @Malar krishnasw 

Could you please check if only one email is triggering or more than one? 

Go to Email Logs and verify. 

[Malar krishnasw]

2 or more for the same worknote update.

[Swapna Abburi]

Hi @Malar krishnasw 

There could be other onBefore or onAfter business rules with current.update() method on the same table causing the duplicate updates on record.

[Malar krishnasw]

You mean advanced script in Business Rule?, If Yes I checked but nothing there