Email Event stuck on Ready state

[mathuranuneeti]

Hi All,

I am facing an issue where a notification is being fired by an event and the event is stuck on 'Ready state'. All the other emails are triggering apart from this email.

Has anyone faced a similar issue? Please suggest

Thanks

Anuneeti

[Sanjeev Kumar1]

Hi,

Check you email property

Email properties

[Karthik Reddy T]

Hello Mathur,

Refer the below links may helpful to you.

Email notification are not sending when an event is trigger .

https://docs.servicenow.com/bundle/istanbul-servicenow-platform/page/administer/reference-pages/refe...

Diagnosing and remedying stuck event processes

[mathuranuneeti]

Hi Karthik,

I tried debugging with the links you posted, but unfortunately it is not helping. My event is not queued, rather stuck in Ready state.

Also the 'Claimed by' is empty for the event log.

Could you suggest anything else.

Thanks

Anuneeti

[Karthik Reddy T]

Can you please share script   for event