Hello everyone,I have two records named ServiceNow HelpDesk and ServiceNow Helpdesk. When I try to delete both records, I encounter the following error:"Deleting ServiceNow HelpDesk is not allowed because it is referenced in the record ServiceNow Hel...
Hi,Has anyone used SailPoint to sync Azure security groups with ServiceNow. SailPoint is being used as our IDAM tool and as such has a sync in place with Azure to pull all groups. Rather than integrating with Azure directly, we want to explore the po...
As asked in the subject. Is there a way to batch or merge update sets via flow or via script?I've seen articles regarding trying this via script which all look unsuccessful but haven't seen anything regarding trying it via flow.
Hi experts,I have a flowdesigner where HRcase approvals are triggered with approved and rejected action will change the state of the case.But if approval is not approved/ rejected and remains in Requested state till 5 days, we need to send an email t...
HI Community, In HR Case table we have a notifications set,below is the trigger condition it will send out with notification to watchlist users (caller cc). In what it will contain section , in message html we have added the mail script (attached bel...
We are making use of the Clustering feature in Predictive Intelligence. We are using the default clustering algorithm, which according to the documentation is k-means.Currently we have our Solution Definition as:Update Frequency: Every HourTraining F...
Has anyone worked with the ServiceNow SDK? I am trying to create an application in Visual Studio Code. I have installed the ServiceNow SDK and successfully created a project in Visual Studio Code. My question is: where should I store my HTML, CSS, an...
I used the following syntax :${mail_script:EmailTemplate_for_test}But it is giving me an error message: Email script render error: email script [ EmailTemplate_for_test] does not exist
We are using the Xanadu version and evertytime when login into the instance, it will not display the company logo and automatically redirect to the page which it display the logo when login successfully. I have tried many ways including clear cache a...
Hi,I have a requirement that the email service catalog variable should accept only the *@company.com format, where * can be any name. It will not accept @gmail, @Yahoo, or any. Kindly help.RegardsSuman P.
Greetings, There is a requirement to filter a reference field(Table A: Entity Type) based on other reference field(Table B: Entity Name) in the Table C(c_entity_type, c_entity_name). The relationship between the 2 fields are maintained in Table B.1. ...
Hi, If the user has roles itil or business_stakeholder, he needs to redirect to backend homepage when he logged in. I gave Abel Tuter the business_stakeholder role and when he logged in it says show that the url is:my_instance_url/now/sow/home and i...
Hello, does anybody please know what could be wrong with setting a smaller image for mobile view for Employee center?I have created the 800 x 250 px svg image and attached it to the container as by default but instead of new image, see just grey back...
I have set up a remote table that is populated by a REST call to our Canvas VLE that downloads assignment submission data. The remote table definition script requires the course_id and assignment_id to be specified in order to make the API call. I ...
Email Notification is not triggering to external Distribution List. Showing error like recipient address rejected: Domain not found. But when in sending test email from outlook to these DLs, its working fine. Only getting this error when triggering e...
