Hi team, My company is moving from agent calls to interactions in SOW and we have configured 3 fields on the Calls record that have a field with a choice list on each. Is this something I can easily replicate in the interaction record when we change ...
Our users dislike the fact that once they choose a group, they have to select the applicable users one by one rather than a mass selection. Is there a way to automatically populate the member_list field with ALL users from the chosen group, and they...
Hello All, I am trying to add the provisioned user to the group according to the attribute that I'm getting from an Identity Provider. I have written an onAfter transform script (given below) for this, but the insert function is not working. (functio...
I'm creating a transform data to take a property of the sys_properties table but I don't know how to do it:
What is Arcgis, Is it related to Google maps.How to integrate the Arcgis with service now.
Hi All,I want to find a table in service now where all the plugins that have installed are stored as records. I want to write a script that automatically verifies the plugins installed but I couldn't find any table where all the plugins that I instal...
Hello,Due to limitations of the reporting options, my company is in need of a custom grouped and stacked bar chart for an 'aging incidents report' grouped by Opened and stacked by Assignment_group (drilled to reporting manager). I have been researchi...
Hello developers,I'm configuring the Supplier Collaboration Portal and I have a requirement to hide the "My Company" link in the header (see screenshot below): I navigated to the Portals > Menus and searched for the Supplier Collaboration Portal Menu...
Hi,I wanted to enable Voice and SMS features from Notification Preferences?My requirement:I have created one (or more) Subscription and wanted to receive notification via SMS and Voice whenever any incident is created/updated based on my subscription...
I am trying to configure the portal background image so that it only displays at the row level and does not cover the white spaces on the sides. I have tried custom CSS but to no avail. Any suggestions?
I need to be able to set up a specific variable to be visible only when the user is listed with a specific location on the sys_user table. By default, Catalog UI policy actions only let me do this against variables on the form, however, so I am unsur...
Hi Everyone,We need to add response templates to an interaction record on the configurable HR agent workspace's contextual sidebar.Is this feasible, and if yes then how? Right now it is only present for HR case record.Thanks,Kartikey
Hello I am trying to modify our hr configurable workspace but im having trouble getting this containers scorecards to span across the length of the workspace would anyone know the configurations I would need to modify to make them spread-out a bit mo...
Hi All, I want to add a guided text with an i Icon in front of the label of the field, so that when the user clicks it, it gives them the text. This is in workspace. I have seen this feature on some variables but not able to get it , how it is conf...
I'm wanting to calculate the percent of tasks completed and update it to the percent_complete field of the overall project record. To achieve this I have an after insert/update business rule running. (function executeRule(current, previous /*null w...
