OLA - SLA and Resolution SLA and Response SLA
Hi Everyone I am new to ServiceNow , Can you please explain me the OLA,SLA ,Resolution SLA and Response SLA.Thank you in advance.
Forum Posts
Resolved! Add label to reference field on UI Page
I have a reference field on a UI Page, but I cant seem to add a label to the field.The field appears as expected, but the label is just missing: Here is the reference field on the UI Page:<g:ui_reference name="select_transfer_order" id="select_trans...
converting milliseconds into proper time format
Any idea on how to convert the millisecond value into hrs min and sec format using client script?
Resolved! Knowledge records are not opening when tried via lis view in my costum workspace
Hi,I have created a custom workspace, and in the list view, I encountered an issue where attempting to open a record from the KB table results in a "Page Not Found" error, while records from other tables are working fine.Please suggest how to resolv...
Resolved! Where is the popup for Order Confirmation in Employee Center?
Where can I find popup for Order Confirmation on the Employee Center? Only admins can edit "Requested for", we need to allow everyone to edit the field, but I can't find where to make the change for the Employee Center. I see lots of posts for Serv...
Resolved! Lab Instance is not tied to course
In Micro-Certification - Welcome to ServiceNow First lesson: I went through all the steps called for but result is not seen by the course page. Thje following pictures shows what i did and the failed result. I think I mangled the instance and cour...
Resolved! Name Column in Customer Updates in Update Set
If Name Column in Customer Updates in Update Set is changed to a custom value by mistake , what is the impact of this ?
How to automate transfering of data from Import set table. (Source table to target table)
Hi Community users,I have a requirement to Automate table to table import process.When an Excel/Google sheet is loaded in the Source table (Import set table) we need the data to automatically transfer to the source table with the proper field maps.As...
In Success dashboard the download option is not working.
In navigator, If you filter with success dashboard and in the page able to see the download option .But clicking on the download button its not working.
Prevent child(ren) group from inheriting parent role(s) in parent-child relationship
I will like to bring in data into the group table and assign roles to each groups but I do not want the child(ren) to inherit the roles of the parent. Thank you.
Resolved! Prefix Subject of Certain Email Notifications only if Service = 'ABC'
Greetings friends,I have a new requirement to Prefix email Notifications if Service = 'ABC', then the email subject should start with 'ABC - '.Ideally, I would prefer not creating duplicate email notifications just for this Service and was hoping to ...
Resolved! addFormMessage
Hi,Looks like new methods have been added in Rome, but never used them, when I try to use them they are not working. Kindly help. g_form.addFormMessage('Test', 'info'); g_form.clearFormMessages('info'); g_form.clearAllFormMessages(); g_form.clearMess...
Resolved! How to hide the filter bar when switch to a certain tab on EA Workspace Dashboard
I want to hide the filter bar (marked with green rectangle) when switch to the Technology Stack tab (marked with red rectangle) but show in other tabs. How can I do this? I tried adding a script through the Hide component script in UI builder but cou...
How to test the property "alias_filtering_behavior" in ServiceNow
Hi, I have created this property - alias_filtering_behavior and set it to "strict" in our instance as part of an Platform health. But i couldn't able to test it in lower environments. So, is there a way to test this property in lower environments(de...
