Hi all, I am trying to create a UI Action--a Related Link (RL)--on the sys_user table that will take records linked to one user (the current user, a duplicate) and move them to another (primary) user so that I can delete the duplicate. I've been usin...
Hi Everyone, Please guide on how to attach latest KB to a playbook. This can have a single KB or multiple KBs TIA
Hi everyone,I need to make ci's from cmdb_ci searchable in global search for the role cmdb_read and for the following source fields: correlation_id and name.I also did the text index configuration:and also i did regenerate the text index:What did i m...
Hi All, Azure is becoming more popular as a Single Sign-On tool (via SAML) so it makes sense to provision users into ServiceNow directly from Azure also. I am currently at a loss to see how to populate the Manager Field on the user table from the Ma...
I have a workflow activity that calls a script include that contains REST Message functions.The script grabs the API Key from the api_key_credentials table which only works if I grant read access to all Authenticated Users.Is granting read access to ...
I have created a report about sc_task table named "TEST_REPORT". I want send email report if record count of this report is greater than three.How can I get the number of records for this report?
I want to trigger assignment data lookups rule from business rule condition : i have 5 assignment data lookups rules when incident priority is not 1 then assignment data lookups rule should trigger
I am working on a UI Page for the consumables page that is using the consume button UI Action when click the consume button it will bring up the UI Page, I have created 1 (Stockroom reference) & 2 (Stockroom quantity) I am looking that when they sele...
I can't seem to get the calendar invitations to be included with my change notifications. I just want to send an ICS attachment for Outlook sent to the assigned_to person in the change when the state changes to "Implement". The attachment should have...
Hi,I've been working on adding visualization and functionality for approval of requested items in the Agent Workspace. I couldn't find any component in the UI Builder that would help me with the task (the list component is ok, but does not look good ...
Hi, I am building a flow to send an approval message to Slack and then to update a record in ServiceNow after approval/rejection in Slack.Does anyone have an idea what should be written into or where to find a "payload" and "response url"?Outbound ...
Hello - we have EC PRO and SharePoint search connector configured. Opening a pdf from the search results throws a 404 error.I noticed the url adds the search terms at the end which causes this issue. Other file types like .docx, pptx or open with no...
Need to create an Interactive filter(drop down) on dashboard based on Incident and Requested Item records for "Configuration item" field. Another filter on same dashboard with opened from date and to date. Thanks in advance
Hello Everyone, while adding more than 6 topic in virtual agent i am getting below error
Hi, I am working on SN-JIRA integration and facing issue while I am sending the date/time field value. for example , I am sending planned start date and planned end date field value of a Change record which has time component also (field type - date/...
