Hello!I have a BR set to run each time the comments are updated on the RITM and then copy that comment down to the TASK level. It is working 99% of the time, but occasionally a comment is missed and I am unsure why. Is there a way to see if the BR t...
Hello All, How can we make KB article as favorites in CSM workspace? This is available in Classic UI ThanksSaranya
Hello All, In Classic When we click on less than or equal to three rating in KB article, it should ask for a pop up and ask for a reason. This is controlled via property and working fine in Service portal as well as Configurable workspace? How can we...
Hi Everyone,i'm creating Interaction records but for few of the records that i have created i cannot see 'At A Glance' section in Configurable HR agent Workspace, for few records i am able to see the At A Glance. Does it have anything to do with the ...
Hello, We just upgraded to Washington D.C. and have the latest update to Workflow Studio. When attempting to create a new flow, subflow, action, etc., I am unable to choose Global as the application for which I want to create the new flow. Global was...
Hi all, Is there any way to restore record/s with relationships that were deleted via "Delete Action" in the flow designer? We have a flow that is supposed to delete old records automatically once a year. How can we be sure that if a record was dele...
how to refer directly to the portal (Esc) users who enter the system and do not have an itil roll, and to refer directlySOW users with an itil roll.
We have a requirement to change the request summary page while submitting a request from Employee Center.From this:To this: Can someone please provide guidance on how to achieve this?
Hi All, I have a requirement to set the catalog item toggle to turn on based on the select box field "HireType". 1. Reference article image below [ In describe needs "Hire type" select box field is there if user selects "Contractor" in next steps cho...
Hello , I would like to make my label of record producer bold and bigger in size in Service portal. Please guide me.
Is there any field on incident which shows the time duration of ticket creation to resolved (new to resolved) excluding on hold states ?
Hi, While executing the flow I have encountered an error stating that "Unsupported flow logic type".After an RND we found that there was some difference in Subflow and mainflow versions. Can anyone suggest that where exactly we can change the su...
Given that FNOL agent has created a claim When I log into Service Now and I am on the landing pageThen I see a list of Claims submitted by FNOL agent which need manual review When I click on the claim# hyperlinkThen it takes me to Personal Auto Insur...
We are facing an issue while building a dashboard in ServiceNow - next experience; have created a dashboard using In-line editor.Screen Navigation:All>> Platform Analytics Workspace>>Dashboards>>Create new dashboard We are facing issue while trying t...
I would like to create an archive rule that runs as a base rule on the task table.This means, for example, that all records on the task table should be archived by this basic rule after 5 years.As long as there is no separate rule for task-inherited ...
