In servicenow ITSM modules
What are all the Challenges faced in Custom Applications in terms of Cross Scopped access?
Forum Posts
Inbound action do not copy attachment to csm record
I need help on script when inbound email received is posted to record but the attachment is not uploaded.
Password Reset History (pwd_history) How to store passwords in that table ????
Hi, Do you know how I can do so that the modified passwords of the users are stored in the history table?I have activated the parameter in the credential store password reset and configured the parameter password history limit with a value > 0 but ev...
Integrating Virtual Agent to a specific Teams channel
Hi Developers, I have a development requirement where we need to integrate a Virtual Agent to a specific Teams channel group alone.Is there a possibility to do this integration? Kindly share your thoughts.! Thanks & Regards,Aswanth
GlideRecord With condition (year=2023 AND month>=3) OR (year=2024 AND month<=2)
Hi,I want to get all records from a table using GlideRecord but my condition is from two AND conditions connected using an OR.Actually, this would be fine, but it won't work as encodedQueries seem not to support grouping with () var totalRealRevenue...
When I am Impersonating a snc_internal role user and trying to access the CSM portal it is redirect
When I am Impersonating an snc_internal role user and trying to access the CSM portal (which is not default portal) it is redirecting me to different page. only particular role users were able to access the CSM portal. How to make the snc_internal us...
Builder not found: Check the Sys ID, Builder ID, and Table name for any errors before trying again.
Hi,I'm working on a Playbook experience for Incidents and have created a process using the Process Automation Designer. However, I'm encountering an issue where it's not opening. It seems like there might be a glitch (please see the attachment), and ...
Email address in reference field
Let's say I have a custom field called email Address which reference to User Table (sys_user). Now, I want that on selecting any record in reference table, email address of the user should select in the email address field, right now by default it is...
flow designer script issue
Hi,I have written some code to get the list of IT Managers of the servers. I am not getting any output. Kindly help. /* **Access Flow/Action data using the fd_data object. Script must return a value. **Order number is offset by +1 in Error Handling ...
Decrypt Password2 field/string on the server side in scoped application.
Hi, We are trying to validate the data entered by the user on the form, for this we are making an API call to our server with the data entered by the user and checking the response.We have created a Validate UI action which will validate the...
Getting {"result":{"code":400,"error":"Attribute: '' is missing in payload."}} in Outbound REST call
Hi Team, I am working on to send outbound message to Servicenow instance through REST API. Configured below Outbound api and business rule , and getting error: {"result":{"code":400,"error":"Attribute: 'sys_class_name' is missing in payload."}} O...
Resolved! Unable to translate Ui Action button in SOW
I have created a UI Action button Cancelled by requestor. I need to add Norwegian translation for this button. I did the following: However, I am unable to see the translation happening in the agent workspace (SOW). Any suggestion on how this can be ...
Resolved! Where to find Job Log for a Scheduled Job that Ran?
I have a scheduled job that is a Job Type of Scheduled Data Extract. It's never making it to our FTP Server. Does anyone know if there is a job log i can look at somewhere to tell if it actually ran or how i can tell if there is some kind of error so...
Interchange Save and Update Button location for Problem tickets
Hi Team , we have a requirement where user want to Interchange Save and Update Button location for Problem tickets screenshot is attached below. Is it possible ? Can someone help me on this. thanks
Resolved! While loop is only pushing 1st value inside array
While loop is only pushing 1st value inside arrayvar arr=[]; function test() { var grUpdateApprover = new GlideRecord('sys_user_grmember'); grUpdateApprover.addEncodedQuery('group=0a52d3dcd7011200f2d224837e6103f2'); grUpdateApprover....