Email from within a Problem - Issues with client template

keygw · ‎08-14-2014

I have enabled the email function from within a Problem. I currently have an email client template created that should place the "assignment_group" into the To: field. The issue I am seeing is it doesn't populate with the actual group name but instead uses the id associated. If I type in a group/user name the auto-populate feature works and it places the actual name in the field.

Is there a way for me to be able to populate the To: field with the group name instead of id? I am worried about it being confusing when someone wants to send an email and it comes up only showing the id instead of the group name.

Thanks,

Will

Dan_Berglin · ‎08-14-2014

I see,

You could create a script include that makes a GlideRecord query on the sys_user_grmember table and returns a comma seperated list of user.email for you.

You would then be able to call your script include function from the to-field in the template with something like this:

javascript: yourScriptIncludeFunction(current.assignment_group);

Kind regards,

Dan

View solution in original post

Dan_Berglin · ‎08-14-2014

Hi,

have you tried with symply assignment_group.name or assignment_group.email? Dotwalk is supported.

This should also work:

javascript: current.assignment_group.email;

Kind regards,

Dan

keygw · ‎08-14-2014

Dan,

Thank you for the response. When I tried assignment_group.name it did populate with name as I am wanting. The problem I ran into was it did not recognize it when sending. When I looked in the logs I had this entry:

"Email contains no recipients, send ignored"

The other suggestions did not work as well. The field stays blank.

Thanks,

Will

Dan_Berglin · ‎08-14-2014

Hi again,

There is a mail adress in the assignment_group.email field?

I just tried this out and its working for me with both "assignment_group.email" and "javascript: current.assignment_group.email;". Strange!

Regards,

Dan

keygw · ‎08-14-2014

Sorry, I should have specified that we do not have the email field populated within the groups. If you send to the sys_id that gets populated into the To: field it works fine. It seems as if it then sends emails to each address associated with members of that group. Even if I could just get the group member's emails to show instead of the id I believe that would work as well. The goal is to have that field populated with something other than just the group sys_id.

Thanks,

Will