Email is "received ignored" and receiving error string "com.glide.email.max_body_bytes"?

[gokulraj]

 Hi Team,

I am receiving this error string "Email set to received-ignored because its size exceeds the value set in com.glide.email.max_body_bytes.  914 character(s) were truncated from the body field."

Even if the body text size is very low

Please find the below image,

>>I don't have any attachment,

>> +incident Test that is body of the mail, still it throws that error,

How to fix this??

[Harsh Vardhan]

did you try to check that properties? what size has mentioned on that properties. if that's not available create that property and see does it work or not 

adding doc link here.

https://docs.servicenow.com/bundle/london-servicenow-platform/page/administer/reference-pages/refere...

[gokulraj]

We have that property, check below image

[Harsh Vardhan]

in the value field it's looks fine. 

adding one knowledge article here. 

https://hi.service-now.com/kb_view.do?sysparm_article=KB0692682

[Arjun King]

Hey,

Please check on the system properties with com.glide.email.max_body_bytes

change the value to 31457280 or more. 

Hit like or click on helpful based on the impact.

Thanks,

Arjun.