Lower case issue in inbound action

[Hafsa1]

I have a "reply" inbound action for custom payroll table which treats "re:" emails as new if ticket number is provided in subject. We are not using watermark for this actions.

Whenever user send email with payroll ticket number in subject in lower case new ticket is not getting created but when sent in uppercase it creates.

like:  if user send email with subject as in case 1 tickets are created but when he send as case 2, tickets are not getting created. No error in log file it just say "skipping as condition not met"

condition is : email.subject.toLowerCase().indexOf("pylt")>-1

 I tried condition as below but nothing works:-

email.subject.toLowerCase().indexOf("pylt")>-1

email.subject.toUpperCase().indexOf("PYLT")>-1

email.subject.toLowerCase().indexOf("pylt")>-1 || email.subject.toUpperCase().indexOf("PYLT")>-1

case 1:  "Issue in payroll wrt ticket number PYLT1000890. please resolve the issue"

case 2: "Issue in payroll wrt ticket number pylt1000890. please resolve the issue"

Where can be the issue

[Manish Vinayak1]

Try typecasting the email.subject variable:

String(email.subject).toLowerCase().indexOf("pylt")>-1
//OR
String(email.subject).toUpperCase().indexOf("PYLT")>-1

[Vishal Khandve]

Hi Hafsa,

Try replacing >=0 with -1 something as below

email.subject.toLowerCase().indexOf("text") >= 0


Thanks,
vishal

[Hafsa1]

tried all below but not creating. When I give in uppercase then only it's creating case.

email.subject.toLowerCase().indexOf("pylt") >= 0

String(email.subject).toLowerCase().indexOf("pylt")>-1
//OR
String(email.subject).toUpperCase().indexOf("PYLT")>-1

[Vishal Khandve]

check if is there any other condition