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Email is "received ignored" and receiving error string "com.glide.email.max_body_bytes"?

gokulraj
Tera Expert

 Hi Team,

I am receiving this error string "Email set to received-ignored because its size exceeds the value set in com.glide.email.max_body_bytes.  914 character(s) were truncated from the body field."

Even if the body text size is very low

 

Please find the below image,

find_real_file.png

>>I don't have any attachment,

>> +incident Test that is body of the mail, still it throws that error,

 

How to fix this??

5 REPLIES 5

benburdick
Kilo Contributor

ServiceNow has changed the name of this system property even though they didn't update their error message.

https://hi.service-now.com/kb_view.do?sysparm_article=KB0785037