Email missing some attachments

[SonnySilva]

I have a BR to copy attachments from each record and attach it to the email.

When I checked the email logs, all 5 attachments are being attached.

But in the "Email Attachment" related list, only 2 are on the list.

Also, only 2 attachments got received from the email instead of 5.

How to debug this one?

Please help.

Thanks.

[G Ponsekar]

Hi @SonnySilva ,

Confirm if system properties in ServiceNow that limit attachment size or file types.

1. Go to System Properties > Security.

2. Locate the property: Find the property labeled "Maximum file attachment size in megabytes".

If I could help you with your Query then, please hit the Thumb Icon and mark as Correct !!

Thanks, GP

[Ankur Bawiskar]

@SonnySilva 

share how that related list is created?

Is that a defined relationship or via an OOTB one?

share screenshots.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[SonnySilva]

Yes its an OOB related list

[Ankur Bawiskar]

@SonnySilva 

share the BR script, screenshots without which we can't help.

If my response helped please mark it correct and close the thread so that it benefits future readers.