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Email Not Sending When "Recipients" is Empty but "Blind Copied" Has Users

NiveditaM
ServiceNow Employee
ServiceNow Employee

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Does ServiceNow not send emails when the "Recipients" field is empty, even if there are users in the "Blind Copied" field (BCC)?

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

@NiveditaM 

No, but there can be a workaround for this

what's your business use-case?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

2 REPLIES 2

Ankur Bawiskar
Tera Patron
Tera Patron

@NiveditaM 

No, but there can be a workaround for this

what's your business use-case?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Can you help me with how I can test this scenario and my workaround fix in subprod  

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