Email notification are not sending when an event is trigger

[appsicumdisplay]

Hii All,

        I search a lot about email notification but I don't get any satisfied answer. Many questions don't have any answer and some have suggest that "Checked field(Send to event creator) in Email Notification. I did the same but email are not sending please help me out.

I want to send an email using a event when a condition is met in business rule. My situation is following.

• Event: exceed_proposed_time
  • Fired by: After new time record redirection
• Email Notification: Exceed Proposed Time
  • Send to event creator = checked
• Business Rule: After new time record redirection
  • insert = checked
  • update = checked
  • Script: gs.eventQueue('exceed_proposed_time', current, current.sys_id, "myemail@example.com");

Business rule have met condition: I checked and showing a error message

Event is created: I checked in System Logs -> Events

Email is not sending: Checked my inbox and ServiceNow's "System Mailbox -> outbound -> outbox".

Please let me know where I'm wrong or you need more information.

Thanks-

Macarius

[appsicumdisplay]

Thanks Tony for your investigation,

        I want to let you know that in my scenario, I have some Users(access level wise) and when end-user(or any other leveled user) exceed the limit of proposed time then System Administration should received a email notification about the same.

Suppose that I have sys_id of System Administration = "123456" and email = "myemail@example.com".

So please let me know that what is the values of EventParam1 and EventParam2 ?

[tony_barratt]

Parm1 and Parm2 are populated by the call to gs.eventQueue

Parm1 = current.sys_id

Parm2 = "myemail@example.com

gs.eventQueue('exceed_proposed_time', current, current.sys_id, "myemail@example.com");

[tony_barratt]

specifying the actual email address is not useful in this context.

the notification requires the sys_id of the record in the sys_user table

[appsicumdisplay]

Tony,

        I did the same. Even I tried to pass sys_id of Admin in Param2 but didn't find any clue.

Note:   My Event state = "ready" every time.

I checked this in wiki

3. eventQueue(String, Object, String, String, String)

Queues an event for the event manager.

3.1.1 Input Fields

Parameters:

• Name of the event being queued.
• A GlideRecord object, such as "current".
• An optional parameter, saved with the instance if specified.
• A second optional parameter, saved with the instance if specified.
• An event queue to add the event to.

3.1.2 Example

if (current.operation() != 'insert' && current.comments.changes()) { gs.eventQueue("incident.commented", current, gs.getUserID(), gs.getUserName()); }

Is there any other thing which we are missing?

Or there is any other option to send email notification?

[tony_barratt]

If the Event state = "ready" then probably you have a problem processing events in general.