Email notification are not sending when an event is trigger

[appsicumdisplay]

Hii All,

        I search a lot about email notification but I don't get any satisfied answer. Many questions don't have any answer and some have suggest that "Checked field(Send to event creator) in Email Notification. I did the same but email are not sending please help me out.

I want to send an email using a event when a condition is met in business rule. My situation is following.

• Event: exceed_proposed_time
  • Fired by: After new time record redirection
• Email Notification: Exceed Proposed Time
  • Send to event creator = checked
• Business Rule: After new time record redirection
  • insert = checked
  • update = checked
  • Script: gs.eventQueue('exceed_proposed_time', current, current.sys_id, "myemail@example.com");

Business rule have met condition: I checked and showing a error message

Event is created: I checked in System Logs -> Events

Email is not sending: Checked my inbox and ServiceNow's "System Mailbox -> outbound -> outbox".

Please let me know where I'm wrong or you need more information.

Thanks-

Macarius

[Greg42 · Accepted solution]

Hi Macarius,

Nice, now we definitely know what the problem is. Now it's a matter of pinpointing what's causing it. I think there is no shortcut here then just go through those steps:

Diagnosing and remedying stuck event processes

You can also try to log in to your affected nodes and do it yourself:

How do I log into a specific node or cancel a job on a node I'm not logged into?

or just contact SNow and they will be able to do it for you.

Cheers

Greg

[appsicumdisplay]

Yes Greg you are right.

My dev instance have some problem. I import my application on another instance and email notification are successfully sent.

Thanks to both of you Greg and Tony. You guys are awesome. I learned lot of things about notifications. Now I'm going to contact ServiceNow.

Thanks-

Macarius

[aastha14]

Hi Greg,

I read your reply to Macarius's reply. But my Diagnostics Page is as below. It shows the only error is

POP3 Status

Processed 0 emails

Nothing to do with Events Pending. What could be the possible error that is causing this error and what changes will help me get rid of this?

Name app128138.iad1.service-now.com:supporttoolsdev004 Status online Logged in users 64 Last reported 2 seconds Last reported (seconds ago) 2 JVM UP time 5 days 14 hours 59 minutes JVM CPU time 3 days 14 hours 25 minutes Scheduler running true Scheduler queue length 0 Memory (MB) 343.0 of 1980.0 JVM Classes 19851.0 loaded, 1543.0 unloaded Transactions 527045 Errors 230 GC.ParNew.Count 206605 (127 per 5 minutes) GC.ParNew.TotalTime 1243447 (20 minutes) GC.ParNew.AvgTime 0.0060184747 GC.ConcurrentMarkSweep.Count 1586 (0 per 5 minutes) GC.ConcurrentMarkSweep.TotalTime 1378513 (22 minutes) GC.ConcurrentMarkSweep.AvgTime 0.8691759 Name app129013.iad1.service-now.com:supporttoolsdev006 Status online Logged in users 51 Last reported 0 seconds Last reported (seconds ago) 0 JVM UP time 5 days 18 hours 44 minutes JVM CPU time 2 days 17 hours 4 minutes Scheduler running true Scheduler queue length 0 Memory (MB) 514.0 of 1980.0 JVM Classes 25259.0 loaded, 2365.0 unloaded Transactions 746751 Errors 2992 GC.ParNew.Count 140725 (84 per 5 minutes) GC.ParNew.TotalTime 1033619 (17 minutes) GC.ParNew.AvgTime 0.0073449565 GC.ConcurrentMarkSweep.Count 1646 (0 per 5 minutes) GC.ConcurrentMarkSweep.TotalTime 1710635 (28 minutes) GC.ConcurrentMarkSweep.AvgTime 1.0392679
System overview https://supporttoolsdev.service-now.com/sys_ui_page.do?sys_id=3e92c8650a6a803f00cff48fe71bba98 Emails (recv) last 60 minutes 0 Emails (sent) last 60 minutes 2 Events pending 143 Log entries last 60 minutes 110312 POP3 Status Processed 0 emails SMTP Status Connected to: relay, as: supporttoolsdev@service-now.com	Database overview https://supporttoolsdev.service-now.com/sys_ui_page.do?sys_id=3e8e19220a6a803f0068a8f6bf654fce URL jdbc:mysql://db161070.iad1.service-now.com:3423/:supporttoolsdev Name supporttoolsdev_1 Driver Type Version 5.5.36-log JDBC 1.1

Thank you.

[Eduard Nitoi]

Please try to add :

answer = true;

in the Advanced condition. 

Do not try to create the answer variable, just type it as above.