Email notification based on work notes

[Tim129]

Greetings, 

I would like to set up an email notification based on work notes.

1. if the opened by individual writes something into the work notes, that note would go to the assigned to individual

2. if the assigned to individual writes something into the work notes, that note would go to the opened by individual

- these email notifications would only have the one message that was typed into the work notes not the entire work notes

I know that if you follow a ticket and/or have a conversation with someone on the chat and they never see it, an email is generated which tells you that you missed a message. Was trying to find that notification to use its code but not sure what its called. Any suggestions would be appreciated. Thanks.

[bammar]

Im pretty sure that this is OOB or close to- 

Notifications> Incident> Condition- work note is updated/changes - recipients put both the caller and the assigned to - then UNCHECK send to event creator

[Muhammed Rahma1]

You can use "@person_name" - and the specific person will get system_generated email.